Sky Mini Box picture feezes

[Studmuffin76]

At least 4-5 times a week picture from mini box feezes. Not pixletes, feezes. Happens on all channels & recordings. It keeps starting then freezing again. Then after an annoying 15-20 mins it's OK. Whilst this happens a ticking noise like a clock comes from mini box. Unplugging & resetting makes no difference or if I do main box too.. Just keeps happening again. Then after certain amount of time is OK. Can happen morning noon or night. Is really annoying. Is there something up with the box??

[Lisa-P1987]

Hi there @Studmuffin76 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Studmuffin76 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Studmuffin76]

This is still an issue. Happened again this AM. No one invited me for a private chat? 

[Studmuffin76]

Still happening & no response from Sky!

[Studmuffin76]

& again. Still no response from Sky!!!

[Laing1]

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@Studmuffin76 wrote:

& again. Still no response from Sky!!!

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@Studmuffin76 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

You first post was escalated to Sky but after they invited you to a chat there was no response within 48 from yourself so the chat was closed 

If you want your post re-escalating let us know