Sky Mini Box, not connecting, even the new one doesnt work.

[Paul+Crabtree]

OK - I am frustrated but will try and remain calm

1. My sky mini box has failed to connect to my main box, reset many times, works for 10minutes, perhaps 30mins then stops. Try all over again, then I get another few minutes before it looses its signal - went on for 3 days. Gave up, ordered a new mini box which arrived today. Has made no difference, still fails.

So what do i do now - it appears impossible to contact anyone to speak to, endless screens of try this and try that. I need to speak to a human if possible please, proabley book an engineer to fix issue. 

Please help -  Proper phone number to speak with a human would be great, thanks

[oldfella]

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@Paul+Crabtree wrote:

OK - I am frustrated but will try and remain calm

1. My sky mini box has failed to connect to my main box, reset many times, works for 10minutes, perhaps 30mins then stops. Try all over again, then I get another few minutes before it looses its signal - went on for 3 days. Gave up, ordered a new mini box which arrived today. Has made no difference, still fails.

So what do i do now - it appears impossible to contact anyone to speak to, endless screens of try this and try that. I need to speak to a human if possible please, proabley book an engineer to fix issue. 

Please help -  Proper phone number to speak with a human would be great, thanks

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Hi @Paul+Crabtree 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you have the new Sky Max router then you need to connect the WPS to the main Q box.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[Chodley]

Use powerlines