Sky Max content

[Westy7777]

I updated to sky Q boxes. I have a sky package that allows me to watch sky max channel. However anything I have missed on sky max I can not watch on catch up because it asks me to upgrade. I don't get it - from my point of view -either I have paid to watch sky max or I haven't ?

[nigea99 · Accepted solution]

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@Westy7777 wrote:

I updated to sky Q boxes. I have a sky package that allows me to watch sky max channel. However anything I have missed on sky max I can not watch on catch up because it asks me to upgrade. I don't get it - from my point of view -either I have paid to watch sky max or I haven't ?

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hi @Westy7777 

Do you have the   HD add on - if not,  I think you are probably experiencing a problem that many new users seem to get.

As the default download quality is set to HD (high Definition) not SD then when you try to download and watch you are prompted to upgrade (i.e. take out the HD subscription)

You, probably, just need to change your download preference to SD
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)

[Westy7777]

Thank you. That worked. Hopefully this post will help others

[Waba17]

I've watched all the 11 series, of the walking dead.... now watching the the walking dead, the ones that lived. There's only 6 episodes, let me watch all the first 5 episodes, now comes up when I try to watch the final episode 6, comes up, upgrade subscription.... don't know went wrong.... went back and watched, episode 5, hoping it'll lead it to episode 6... no luck.

did the above, went into settings.... it's set to SD preferences