sky q miniboxes are ok but main sky q box is showing white screen and scratchy images

[gary155]

I have replaced the HDMI cable and tried different ports on my TV but no picture. My Firestick and DVD player work perfectly so assuming Sky box issue.

[gary155]

.....to add, both my mini boxes work perfectly well

[oldfella]

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@gary155 wrote:

I have replaced the HDMI cable and tried different ports on my TV but no picture. My Firestick and DVD player work perfectly so assuming Sky box issue.

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Hi @gary155 

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Failing this, if you get into your Q box Home menu,

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[gary155]

Thank you for your support. I have tried rebooting a few times and I still get a white screen with outlines of faces etc. I cannot get into settings because I cant see them because  the screen is a white out. It isnt a tv problem because other HDMI and usb products work perfectly. and I have 2 miniboxes in adjacent rooms that work ok.

I will get an engineer out although the earliest date is next Wednesday!

Thanks again (another oldfella)!