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Discussion topic: Sky Documentaries landscape logo issue

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This message was authored by stereohaven This message was authored by: stereohaven

Sky Documentaries landscape logo issue

Hopefully someone from Sky can pick this up, but landscape tiles on Sky Q for any Sky Documentaries content has a green background.

 

Or can another Q user check to see if it is just me?

 

It looks like someone has uploaded a jpg instead of png file 😁

 

Dodgy logo?Dodgy logo?

 

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LG B6 OLED | Sky Q | BT Smart Hub 2 | Apple TV 4K | Xbox One S

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stereohaven
Topic Author
This message was authored by stereohaven This message was authored by: stereohaven Answer

Re: Sky Documentaries landscape logo issue

Well, this seems to have been resolved.

 

I have gone through all the same screens as before and the green bar has gone.

 

It may have just resolved itself, but if anyone did anything at the back end to fix it, thanks! 👍🏻

-------------------------

LG B6 OLED | Sky Q | BT Smart Hub 2 | Apple TV 4K | Xbox One S

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Sky Documentaries landscape logo issue

Posted by a Superuser, not a Sky employee. Find out more

No issues with mine.

 

Graphic glitches are often fixed with a box reboot...

I am just another Sky customer and my views are my own
stereohaven
Topic Author
This message was authored by stereohaven This message was authored by: stereohaven

Re: Sky Documentaries landscape logo issue

First thing I tried before posting, no change.

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LG B6 OLED | Sky Q | BT Smart Hub 2 | Apple TV 4K | Xbox One S
This message was authored by Chloe-W22 This message was authored by: Chloe-W22

Re: Sky Documentaries landscape logo issue

Posted by a Sky employee

Hi @stereohaven, seems alright here but how are you navigating to this page?

Chloe-W22

Community Manager

 

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stereohaven
Topic Author
This message was authored by stereohaven This message was authored by: stereohaven

Re: Sky Documentaries landscape logo issue

Hi @Chloe-W22 

 

It happens wherever there is a landscape Sky Documentaries logo, including the hero image. It doesn't affect anything in portrait.

 

Couple of examples, you have released a "Best of Sky" promo tile, if I navigate to it on the home screen then this is what I see whenever I look at Sky Documentaries content:


Best of SkyBest of Sky

 

Note it also affects the hero image.

 

If I go Home  > Catch up TV > Sky channels I get the same:

 

IMG_6131.jpeg

And even if the portrait tile is OK, the hero image is still affected, no matter where in the menu I access it from:

 

Hero image logoHero image logo

Must be a box issue if no one else is seeing it? It is the same problem on our Sky Q mini box as well.

 

I have completed 2 full power cycles but nothing has changed, no other issues with the box and it is fully up to date as far as I can tell.

 

This isn't detrimental to our viewing, just weird! 🤣

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LG B6 OLED | Sky Q | BT Smart Hub 2 | Apple TV 4K | Xbox One S
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Sky Documentaries landscape logo issue

Posted by a Superuser, not a Sky employee. Find out more

@stereohaven wrote:

Must be a box issue if no one else is seeing it? It is the same problem on our Sky Q mini box as well.

 

As per your OP the issue seems to be with the specific overlay itself - whilst probably not a 'PNG/JPG crossover', it would seem the transparent colour is 'corrupt'.  (Possibly a random issue when it was downloaded)

 

My guess would be these are cached once downloaded and the problem is unlikely to go away on its own.

 

As it doesn't affect viewing I doubt there's a lot that can be done.

I am just another Sky customer and my views are my own
This message was authored by Chloe-W22 This message was authored by: Chloe-W22

Re: Sky Documentaries landscape logo issue

Posted by a Sky employee

Thanks @stereohaven, I can't replicate it in the office but will send it on. Is your software running release 26?

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

stereohaven
Topic Author
This message was authored by stereohaven This message was authored by: stereohaven

Re: Sky Documentaries landscape logo issue


@Chloe-W22 wrote:

Thanks @stereohaven, I can't replicate it in the office but will send it on. Is your software running release 26?


Yes it is.

 

Thanks for taking a look anyway 👍🏻

-------------------------

LG B6 OLED | Sky Q | BT Smart Hub 2 | Apple TV 4K | Xbox One S
stereohaven
Topic Author
This message was authored by stereohaven This message was authored by: stereohaven Answer

Re: Sky Documentaries landscape logo issue

Well, this seems to have been resolved.

 

I have gone through all the same screens as before and the green bar has gone.

 

It may have just resolved itself, but if anyone did anything at the back end to fix it, thanks! 👍🏻

-------------------------

LG B6 OLED | Sky Q | BT Smart Hub 2 | Apple TV 4K | Xbox One S
stereohaven
Topic Author
This message was authored by stereohaven This message was authored by: stereohaven

Re: Sky Documentaries landscape logo issue

And it's back. 

 

A full power cycle cleared it until the box was next taken out of standby. 

Weird, but not the worst problem I've ever had.

-------------------------

LG B6 OLED | Sky Q | BT Smart Hub 2 | Apple TV 4K | Xbox One S
This message was authored by Chloe-W22 This message was authored by: Chloe-W22

Re: Sky Documentaries landscape logo issue

Posted by a Sky employee

Hey @stereohaven, very weird. Is it just the same as before? Can you PM me with your serial number of the Q? 🙂

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

This message was authored by cuke This message was authored by: cuke

Re: Sky Documentaries landscape logo issue

I would say some corruption is happening as marked in the picture below:

20240524_115422.jpg

stereohaven
Topic Author
This message was authored by stereohaven This message was authored by: stereohaven

Re: Sky Documentaries landscape logo issue

@Chloe-W22 On it's way.

 

@cuke Yeah, I suspect some sort of local storage issue at a guess, but so weird how it only ever affects picture assets for one channel.

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LG B6 OLED | Sky Q | BT Smart Hub 2 | Apple TV 4K | Xbox One S
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