Sky Dish

[Kazzy62]

My sky dish is over 20 years old and the signal is terrible in any slight weather change. Can I get a new one without having to pay ?

[Daniel0210]

@Kazzy62 

Do you have Sky+ or Sky Q?

[Kazzy62]

We have SkyQ

[Daniel0210]

@Kazzy62 
If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[Kazzy62]

Might sound  silly but how do you actually contact sky to make an appointment for an engineer as it's not exactly jumping out at me on there app 

[oldfella]

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@Kazzy62 wrote:

Might sound  silly but how do you actually contact sky to make an appointment for an engineer as it's not exactly jumping out at me on there app 

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hi @Kazzy62 

Check through the link posted by @Daniel0210 

and you will see the following

Check the signal strength

If your satellite signal has returned, test a few channels to make sure everything's working as expected. If there are any problems, or if you still don't have a satellite signal, you'll see a link to book an Engineer visit online

[Mark39]

@Kazzy62 try Sky's help here: https://www.sky.com/help/articles/sky-tv-no-satellite-signal-check-q

[Kazzy62]

I just wanted to speak to someone and explain the problem. It only has to rain slightly and I lose signal. It's got worse over the years I know lots people with sky q and don't have these issues something is just not right and can't find a number or contact message to speak to someone I don't want a digital answer I've tried all that. It just frustrating there is no help. Thanks for your reply though.

[oldfella · Accepted solution]

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@Kazzy62 wrote:

I just wanted to speak to someone and explain the problem. It only has to rain slightly and I lose signal. It's got worse over the years I know lots people with sky q and don't have these issues something is just not right and can't find a number or contact message to speak to someone I don't want a digital answer I've tried all that. It just frustrating there is no help. Thanks for your reply though.

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Hi @Kazzy62 

To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[Chodley]

Dish is probably slightly misaligned