Sky Box loses internet connection

[rhea247]

For some reason my Sky box is losing connection with my router. I go to Settings and the message shows connection is lost. 

Pressing reset doesn't work. I need to enter all details again. There's no pattern to the loss in connection. It can happen midway through watching a programme, or after several hours connected.  It means I cannot connect to the Apps which is mostly what I use my Skybox for. 

I changed broadband provider and have a new router. This was approx 3 months ago. The drop in connection started mid December, so the new router was working perfectly fine at the beginning. 

Any advice from the kind community?

[Lisa-P1987]

Thanks for chatting to us @rhea247 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks