04 Jan 2024 12:53 PM
I have received an email regarding reutrning my old sky box. Can you please a postage box to my new address
04 Jan 2024 01:02 PM
Posted by a Superuser, not a Sky employee. Find out more@ScottThompson
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.If you’ve moved to Sky Glass or Stream any Sky Q packaging is sent out a bit later in case you change your mind.
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband
If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.
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