Ultra hd

[Jamie54]

I've signed up for ultra hd but it's not working, I have a ultra hd t.v and I've been on the settings and gone to picture to change resolution, the highest resolution is 1080p.

[oldfella]

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@Jamie54 wrote:
I've signed up for ultra hd but it's not working, I have a ultra hd t.v and I've been on the settings and gone to picture to change resolution, the highest resolution is 1080p.

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Hi @Jamie54 

See following help link

https://www.sky.com/help/articles/setting-up-ultra-hd

[Jones_The_Cat]

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@Jamie54 wrote:
I've signed up for ultra hd but it's not working, I have a ultra hd t.v and I've been on the settings and gone to picture to change resolution, the highest resolution is 1080p.

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It's possible that you have an older non-UHD Sky Q box. If this is the case then you'll need to ring Sky and request a new updated box. There will probably be a charge for this and you will lose all recordings on your current box. 

[Laing1]

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@Jamie54 wrote:
I've signed up for ultra hd but it's not working, I have a ultra hd t.v and I've been on the settings and gone to picture to change resolution, the highest resolution is 1080p.

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@Jamie54 from the link @oldfella posted i'd check the part in regards to what Q box you have