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Discussion topic: Shambolic service!!

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This message was authored by: JaneB1

Message posted on ‎25 Mar 2024 03:54 PM

Shambolic service!!

My Sky Q mini box broke.  I spoke to a really helpful man who arranged to send out a replacement.  All straightforward.  The DPD Delivery didn't happen - they sent a photo of the wrong house saying they had tried to deliver.  I think they wanted an early Friday finish as they found my house easily today.  Then the wrong replacement box (main Sky Q) has been sent.  I just want to be able to watch TV.  

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎25 Mar 2024 03:58 PM

Re: Shambolic service!!

Posted by a Superuser, not a Sky employee. Find out more

@JaneB1 

Youll need to contact Sky to arrange the delivery of the correct box and collection of the main box if this wasn't returned today via DPD.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: JaneB1

Message posted on ‎25 Mar 2024 04:02 PM

Re: Shambolic service!!

Thanks I did.  Did have to ask the lady on the phone for an apology - it wasn't offered.  Really poor customer service all round.

 

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