0

Discussion topic: Shambolic service!!

Reply
Avatar for JaneB1
Level 1 icon
What's this?
This message was authored by: JaneB1

Message posted on ‎25 Mar 2024 03:54 PM

Shambolic service!!

My Sky Q mini box broke.  I spoke to a really helpful man who arranged to send out a replacement.  All straightforward.  The DPD Delivery didn't happen - they sent a photo of the wrong house saying they had tried to deliver.  I think they wanted an early Friday finish as they found my house easily today.  Then the wrong replacement box (main Sky Q) has been sent.  I just want to be able to watch TV.  

Report post
Post 1 of 3
466 Views
0 Likes
Reply
Reply

All Replies

Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎25 Mar 2024 03:58 PM

Re: Shambolic service!!

Posted by a Superuser, not a Sky employee. Find out more

@JaneB1 

Youll need to contact Sky to arrange the delivery of the correct box and collection of the main box if this wasn't returned today via DPD.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 2 of 3
458 Views
0 Likes
Reply
Avatar for JaneB1
Level 1 icon
What's this?
Topic Author
This message was authored by: JaneB1

Message posted on ‎25 Mar 2024 04:02 PM

Re: Shambolic service!!

Thanks I did.  Did have to ask the lady on the phone for an apology - it wasn't offered.  Really poor customer service all round.

 

Report post
Post 3 of 3
454 Views
0 Likes
Reply
Reply