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Discussion topic: Setting up a replacement sky q box

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This message was authored by: NellyMGTF

Setting up a replacement sky q box

I am disabled, therefore I will need an engineer to set up a replacement sky q box. Is this possible?

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This message was authored by: PandJ2020

Re: Setting up a replacement sky q box

Posted by a Superuser, not a Sky employee. Find out more

Yes, go ahead and call Sky to arrange it.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: NellyMGTF

Re: Setting up a replacement sky q box

Thanks, do you have a phone number to call sky to do this, please?

This message was authored by: Daniel0210

Re: Setting up a replacement sky q box

Posted by a Superuser, not a Sky employee. Find out more

@NellyMGTF 
To call Sky dial 150 (free) from either a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
This message was authored by: PandJ2020

Re: Setting up a replacement sky q box

Posted by a Superuser, not a Sky employee. Find out more

Also, see here: https://skyaccessibility.sky/

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: NellyMGTF

Re: Setting up a replacement sky q box

Thanks folks, engineer coming tomorrow.

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