Sky not working

[AnnaH21]

When sky Q box turned on it says 'please ensure the correct viewing card is inserted with the chip facing up' 

I have removed the card, restarted the device and put it back in but the same message appears 

[MightyQuinn]

Hi @AnnaH21   Have a look at the Viewing Card Help.

[Pauline007]

Sky box not working

[MightyQuinn]

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@Pauline007 wrote:
Sky box not working

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Hi @Pauline007   Are you also having viewing card problems?