Second Q install

[jp2003]

Hi. I switched from Sky Q to Stream but didn't get on with Stream so cancelled it. I returned all my Q equipment.

I miss the Q box so  I've just rang up and got a £5 monthly Sky Essentials deal but someone has to come out and install a new box again.

I did query this with the agent but was told as I cancelled before I have to have a Sky install again instead of a box being posted out.

Is this correct? Thanks.

[TimmyBGood]

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@jp2003 wrote:

I did query this with the agent but was told as I cancelled before I have to have a Sky install again instead of a box being posted out.

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I suspect that's just based on what their script says: from memory posters have reported both installer attendance and courier delivery in those circumstances.  At least it should be a quick visit...