Need new sky Q remote

[Anonymous]

Hello I need a new sky Q remote sending out please the one I have is not working I have tried everything I'm wondering if the little one has dropped it but I need a new one pleasw

[oldfella]

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@Anonymous wrote:

Hello I need a new sky Q remote sending out please the one I have is not working I have tried everything I'm wondering if the little one has dropped it but I need a new one pleasw

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Hi @Anonymous 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[Anonymous]

Thankyou they sent me this link in a text I thought this was the chat! 

[oldfella]

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@Anonymous wrote:

Thankyou they sent me this link in a text I thought this was the chat! 

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Hi @Anonymous 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Failing this the following link will lead to a form for remote replacement if you tick the necessary boxes

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch