Screen shows HDMI 1

[valr]

Black screen. Not responding to remote. Changed to a working cable from other tv, still not working.

[stereohaven]

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@valr wrote:

Black screen. Not responding to remote. Changed to a working cable from other tv, still not working.

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Have you tried a reset on the Q box by pulling out the power lead and leaving it for at least 5 minutes before plugging back in?

[valr]

Still nothing happening.

[stereohaven]

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@valr wrote:

Still nothing happening.

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Is anything else plugged into the TV that works?

Assuming the TV works as it should, if you can't get anything out of the Q box after changing the HDMI and a power reset then you might need an engineer.

To do things like a software update requires your to be able to use the remote and see what you are doing.

[valr]

Think I will call Sky for an engineer as it's not responding .

Thanks

[oj01]

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@valr wrote:

Think I will call Sky for an engineer as it's not responding .

Thanks

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Is HDMI 1 where the Sky Q box is connected to?

[valr · Accepted solution]

Sorted! Spoke to Sky.