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This discussion topic has been answered Discussion topic: Screen shows HDMI 1

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This message was authored by: valr

Screen shows HDMI 1

Black screen. Not responding to remote. Changed to a working cable from other tv, still not working.


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This message was authored by: valr Answer

Re: Screen shows HDMI 1

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This message was authored by: stereohaven

Re: Screen shows HDMI 1

Posted by a Superuser, not a Sky employee. Find out more

@valr wrote:

Black screen. Not responding to remote. Changed to a working cable from other tv, still not working.


Have you tried a reset on the Q box by pulling out the power lead and leaving it for at least 5 minutes before plugging back in?

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This message was authored by: valr

Re: Screen shows HDMI 1

Still nothing happening.

This message was authored by: stereohaven

Re: Screen shows HDMI 1

Posted by a Superuser, not a Sky employee. Find out more

@valr wrote:

Still nothing happening.


Is anything else plugged into the TV that works?

 

Assuming the TV works as it should, if you can't get anything out of the Q box after changing the HDMI and a power reset then you might need an engineer.

 

To do things like a software update requires your to be able to use the remote and see what you are doing.

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sky Q | sky Mobile | EE Full Works FTTC | LG B6 OLED | SONOS Beam 2

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Please Note: I am not a sky employee, just a customer the same as you.
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This message was authored by: valr

Re: Screen shows HDMI 1

Think I will call Sky for an engineer as it's not responding .

Thanks

This message was authored by: oj01

Re: Screen shows HDMI 1

Posted by a Superuser, not a Sky employee. Find out more

@valr wrote:

Think I will call Sky for an engineer as it's not responding .

Thanks


Is HDMI 1 where the Sky Q box is connected to?


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This message was authored by: valr Answer

Re: Screen shows HDMI 1

Sorted! Spoke to Sky.

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