SKy Q change from 1TB to 2TB box

[RobertT1]

Ok thank you.

would I just need to call them to try get a newer box?

I want a 2nd mini at the same time, they sent me one as part of me returning and taking out multi room. No point getting a 2nd mini if I can't use them both at the same time.

[TimmyBGood]

---

@RobertT1 wrote:

would I just need to call them to try get a newer box?

---

Yes: they'll probably want to charge a fee, so I'd suggest you negotiate based on the age of that hardware, its lack of HDR support and your intended Mini use.

[RobertT1]

Thank you

[Gem3001]

I've just checked and our hardware version is none of these it says 32DOAD What does that mean?

[Daniel0210]

@Gem3001 

32Dxx is the mini box. 

[TimmyBGood]

---

@Daniel0210 wrote:

@Gem3001 

32Dxx is the mini box. 

---

I edited the table to remove the Mini, as that wasn't the subject of the original post.

[DaiapGymru]

I found Timmy's reply about disc size very helpful. My hardware version is 32B206, but the table shows that it could be 1TB or 2TB with an asterisk at the end. I wasn't sure what the asterisk refers to so still not sure what size my disc is. Could anybody enlighten me?

[MightyQuinn]

---

@DaiapGymru wrote:

I found Timmy's reply about disc size very helpful. My hardware version is 32B206, but the table shows that it could be 1TB or 2TB with an asterisk at the end. I wasn't sure what the asterisk refers to so still not sure what size my disc is. Could anybody enlighten me?

---

Hi @DaiapGymru   The following link explains, including how to find if you have a 1TB or 2TB box.

https://www.sky.com/help/articles/sky-software-updates

[DaiapGymru]

Got it thanks MQ, it's a 1TB box. Who'd have thought you'd find this under the music section?!

thanks for your help.