SKy Q change from 1TB to 2TB box

[RobertT1]

Hi, I returned to sky Q last week after cancelling back in August. I have just realised that they have sent me a 1TB box when I really need a 2tb box as I need to connect two minis at the same time. I believe the 1TB only allows 1 mini box at a time. I was about to order a second mini box when I realised the problem. Will they swap my 1TB for a 2TB? (I've only had it a week) thank you

[Daniel0210]

@RobertT1 

A 1TB is the normal Sky Q box now provided.

You can have a maximum of 4 mini boxes loaned to you by Sky. You can watch Sky content on two minis and the main box at the same time. You may be able to use a 3rd mini box at the same time if you’re using it for one of the apps such as Netflix.

All 2TBs and the UHD/HDR 1TB permit two mini boxes. Each mini box which is loaned to you may be subject to a one off upfront charge but you only need one Sky Q monthly Multiscreen subscription.

[TimmyBGood]

---

@RobertT1 wrote:

I believe the 1TB only allows 1 mini box at a time.

---

The 1TB UHD/HDR box, which permits two Mini boxes in simultaneous use, has been the default hardware since late 2019.  The restriction you refer to is applicable to the non-UHD 1TB dating from the first launch of Q in early 2016.

It has been known for those older 1TB units to be shipped by mistake, though, or where the household doesn't have a UHD subscription.

To check which Sky box you have:

1. Press Home on your Sky Q remote.
2. Select Settings followed by System info.
3. Check your Hardware version and use the table below to see which type of Sky Q box you have.

Hardware version number	Type of Sky box	UHD-capable?	HDR-capable?
32B0xx	Sky Q 2TB	Yes	No
32B1xx	Sky Q 2TB	Yes	Yes
32B2XX	Sky Q 1TB UHD or Sky Q 2TB*	Yes	Yes
32Cxx	Sky Q 1TB	No	No

[RobertT1]

Hi, I have checked and I have a number starting 32C009 which looks like it is a pre 2020 box? Does this mean that box only allows 1 mini?

[TimmyBGood]

---

@RobertT1 wrote:

Does this mean that box only allows 1 mini?

---

That's correct.  As I mentioned above, it's not unknown for that rather vintage model to be shipped where the household doesn't have a UHD subscription (or just in error)

[RobertT1]

Ok thank you.

would I just need to call them to try get a newer box?

I want a 2nd mini at the same time, they sent me one as part of me returning and taking out multi room. No point getting a 2nd mini if I can't use them both at the same time.

[TimmyBGood]

---

@RobertT1 wrote:

would I just need to call them to try get a newer box?

---

Yes: they'll probably want to charge a fee, so I'd suggest you negotiate based on the age of that hardware, its lack of HDR support and your intended Mini use.

[RobertT1]

Thank you

[Gem3001]

I've just checked and our hardware version is none of these it says 32DOAD What does that mean?

[Daniel0210]

@Gem3001 

32Dxx is the mini box. 

[TimmyBGood]

---

@Daniel0210 wrote:

@Gem3001 

32Dxx is the mini box. 

---

I edited the table to remove the Mini, as that wasn't the subject of the original post.

[DaiapGymru]

I found Timmy's reply about disc size very helpful. My hardware version is 32B206, but the table shows that it could be 1TB or 2TB with an asterisk at the end. I wasn't sure what the asterisk refers to so still not sure what size my disc is. Could anybody enlighten me?

[MightyQuinn]

---

@DaiapGymru wrote:

I found Timmy's reply about disc size very helpful. My hardware version is 32B206, but the table shows that it could be 1TB or 2TB with an asterisk at the end. I wasn't sure what the asterisk refers to so still not sure what size my disc is. Could anybody enlighten me?

---

Hi @DaiapGymru   The following link explains, including how to find if you have a 1TB or 2TB box.

https://www.sky.com/help/articles/sky-software-updates

[DaiapGymru]

Got it thanks MQ, it's a 1TB box. Who'd have thought you'd find this under the music section?!

thanks for your help.