SKy Q change from 1TB to 2TB box

[RobertT1]

Ok thank you.

would I just need to call them to try get a newer box?

I want a 2nd mini at the same time, they sent me one as part of me returning and taking out multi room. No point getting a 2nd mini if I can't use them both at the same time.

[TimmyBGood]

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@RobertT1 wrote:

would I just need to call them to try get a newer box?

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Yes: they'll probably want to charge a fee, so I'd suggest you negotiate based on the age of that hardware, its lack of HDR support and your intended Mini use.

[RobertT1]

Thank you

[Gem3001]

I've just checked and our hardware version is none of these it says 32DOAD What does that mean?

[Daniel0210]

@Gem3001 

32Dxx is the mini box. 

[TimmyBGood]

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@Daniel0210 wrote:

@Gem3001 

32Dxx is the mini box. 

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I edited the table to remove the Mini, as that wasn't the subject of the original post.

[DaiapGymru]

I found Timmy's reply about disc size very helpful. My hardware version is 32B206, but the table shows that it could be 1TB or 2TB with an asterisk at the end. I wasn't sure what the asterisk refers to so still not sure what size my disc is. Could anybody enlighten me?

[MightyQuinn]

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@DaiapGymru wrote:

I found Timmy's reply about disc size very helpful. My hardware version is 32B206, but the table shows that it could be 1TB or 2TB with an asterisk at the end. I wasn't sure what the asterisk refers to so still not sure what size my disc is. Could anybody enlighten me?

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Hi @DaiapGymru   The following link explains, including how to find if you have a 1TB or 2TB box.

https://www.sky.com/help/articles/sky-software-updates

[DaiapGymru]

Got it thanks MQ, it's a 1TB box. Who'd have thought you'd find this under the music section?!

thanks for your help. 

[Sean141171]

I had the same so I called them yesterday 13/5 and there is a deal atm for a free 2tb sky q box.

[BazzerSW]

Did you seriously get a free 2TB box 2 weeks ago? I've just called them to try and get them to upgrade my ancient 1st gen 1tb box which I should never have received last August in my opinion.  And they want £99.  No offers. No discussion. I'm fuming. 

[Sean141171]

Yes I did, I called with a query which resulted in needing a 2tb Q box, the agent did a search and found a deal with a free box.

[BazzerSW]

Wow.  Ok.  I may need to ring them back and try my luck again before I lodge a complaint. 
What was the query resulting in you needing a 2TB box if I might ask? 

[PandJ2020]

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@BazzerSW wrote:

... before I lodge a complaint. 

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I can't really see the basis of a complaint.

[BazzerSW]

You don't have enough information from what I've given about my situation to form an opinion. Bit that's fine.  It's obviously not that someone got an offer 2 weeks ago why can't I have it. Bit more to it than that.