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Discussion topic: SKYUHD Problem

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Avatar for elthompo27
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This message was authored by: elthompo27

Message posted on ‎18 May 2023 08:53 PM

SKYUHD Problem

Hi all 

 

Currently trying to watch sky sports in UHD.  It keeps cutting out audio and glitching on the picture? (I've never had an issue with this until now)

 

When I have put it back on normal HD sky, it's fine?  Can anyone assist with my issue please. 

many thanks 😊 

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎18 May 2023 10:04 PM

Re: SKYUHD Problem

Posted by a Superuser, not a Sky employee. Find out more

Reboot your box in the first instance.

 

It could be a dish alignment issue if that doesn't fix it.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: PandJ2020

Message posted on ‎18 May 2023 10:06 PM

Re: SKYUHD Problem

Posted by a Superuser, not a Sky employee. Find out more

There's a couple of posts about this so perhaps it's a transmission issue at Sky's end...

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎18 May 2023 10:36 PM

Re: SKYUHD Problem

I have same issue today for the owls v peterborogh game.  Hd is fine, just uhd is freezing and pixelated 

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Avatar for lettice
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This message was authored by: lettice

Message posted on ‎19 May 2023 06:28 AM

Re: SKYUHD Problem

Posted by a Superuser, not a Sky employee. Find out more

Looks like it maybe an issue Sky end, I had some pixelation and sound troubles with some of the live uhd feeds yesterday.

A box reboot did not fix it for those feeds.

The f1 and main event channel uhd worked faultlessly, including the live Indycar practice.

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