SKY SIGNAL

[AshleighH94]

I reported that Sky was down on Friday 5th, when someone called to speak to me about something else related to my account. I had literally just arrived on holiday and I asked him to log the problem and can call me from Tuesday onwards. He said he would log the problem. 

I've come home from holiday today (8th July) and it's STILL not working. I haven't been able to watch live tv or record anything since 25th June 2024. 

Today (8th July), apps are now not working: YouTube, itvx, Disney+, etc. 

I'm paying an extortionate amount for Sky and I haven't even been able to watch tv, use Sky's apps or record, for 14 days. I expect an immediate response and a refund for the total amount that I have been unable to watch/use etc. 

[Daniel0210]

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@AshleighH94 wrote:

I reported that Sky was down on Friday 5th, when someone called to speak to me about something else related to my account. I had literally just arrived on holiday and I asked him to log the problem and can call me from Tuesday onwards. He said he would log the problem. 

Sky wasn't 'down' but there was a particular problem with your set up. Are you seeing an error message?

I've come home from holiday today (8th July) and it's STILL not working. I haven't been able to watch live tv or record anything since 25th June 2024. 

I'm not sure what you expect Sky to have done when you haven't been there to let an engineer in ~ if an engineer is required. Why didn't you report it to Sky between 25 June and 5 July? 

Today (8th July), apps are now not working: YouTube, itvx, Disney+, etc. 

I'm paying an extortionate amount for Sky and I haven't even been able to watch tv, use Sky's apps or record, for 14 days. I expect an immediate response and a refund for the total amount that I have been unable to watch/use etc. 

This is a customer helps customer forum so you’re not contacting Sky Customer Services by posting on here. You won't get a response on here or a refund. I think you'll need to call Sky and report the issue properly. Once it's resolved ask Sky for a credit on your account for the time you've been without service (minus the time you've been on holiday).

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