technical fault with main sky tv and the new mini skyq box we were sent few weeks ago, spoke this am
@lfd wrote:
we were sent a skyq mini box, my daughter went to set it up yesterday and could not put sky on it. then we lost everything that we pay for with sky, saying there is no internet connection, the wifi all 3 green lights are on, but the tv says we have no internet /network connection. i rang this morning spoke to a gentleman who said it was an outage problem in our area and it was all connected, our phone is back on but the problem still exists, i need help to talk me through this as i have a disabled husband.
Hi @lfd
First reset your broadband router.
On Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
See WPS button below.
