SKY Q losses internet connection every few days

[Andy2868]

My Sky Q box keeps dropping wifi connection (Sky Broadband). The only way to get it back is to continually unplug the Sky Q box and plug it back in.  My Roku stick has NEVER ONCE lost connection to the router and I keep having to switch to it to watch netflix.

Is there a call out charge for an engineer? I presume not if I'm under contract, regardless of box age?

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Andy2868]

Hi there,

We worked through a software update but tonight it has sadly lost interent connection yet again. I think the open tech chat has expired 🤕

[Andy2868]

Sky Q disconnected yet again on Friday..I didn't bother unplugging it and just used my Roku stick instead. today it has reconnected on it's own 😆, but the long term problem is still there