Discussion topic: Sky Q mini box #4 refuses to join network - main box and minis #1-3 all fine
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Message posted on 24 Apr 2023 12:56 PM
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Sky Q mini box #4 refuses to join network - main box and minis #1-3 all fine
In spite of repeated checks and reboot attempts one of my 4 Q mini boxes will not connect to the main Q box.
Main Q box has a direct cable connection to BT router, all other 3 mini boxes work fine and I've even tried connecting the troublesome one up to the same TV/room as a working mini box.
Suspect a hardware problem - do I just need to buy a replacement mini box?
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Message posted on 24 Apr 2023 12:58 PM
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Re: Sky Q mini box #4 refuses to join network - main box and minis #1-3 all fine
@Madbaz wrote:
do I just need to buy a replacement mini box?
I'll let someone else answer your main query but it's worth pointing out you can't buy a replacement mini box. All Sky Q mini boxes are, like the main box, loaned to you for the duration of the multiscreen subscription.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 24 Apr 2023 01:10 PM
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Re: Sky Q mini box #4 refuses to join network - main box and minis #1-3 all fine
Update - finally managed to connect mini #4 through activating "pairing" signal from nearest active mini box.
Message posted on 24 Apr 2023 01:14 PM
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Re: Sky Q mini box #4 refuses to join network - main box and minis #1-3 all fine
Connection to mini box #4 keeps dropping in spite of have 3 other mini boxes, the main Q box, and a signal booster box.
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