Returns

[KatrinaM79]

Hi,

I have not received my packaging to return sky Q box, router and booster?

[GD1]

@KatrinaM79   You're not talking to Sky customer services, however you can print off the labels for the returns here and use your own packaging https://www.sky.com/help/articles/return-tv-broadband

Remember to keep your proof of posting.

[Dippyuk]

I am awaiting the box from sky I need to send back my router and leads. (removed). Please advise many thanks

Moderator comments: removed personal details 

[Daniel0210]

@Dippyuk 

Your post was removed as you'd posted personal information on a public forum. It should return when it's been edited. 

Meanwhile, providing you’ve cancelled successfully the returns packaging is usually sent out near the end of a cancellation period, [31 days for Sky Q and 14 days for broadband], to the address that the account is registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised. Also, if you use Royal Mail’s collect from home service, keep a record of the tracking number.