Returning equipment

[kayman1704]

Hi I have been sent a note to return my sky q box but I have not had or requested a new one so nothing to send back 

[Tom-W19]

Hi @SophieChamb 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Gurprit1]

Hi, I received a text and email requesting the return of the sky equipment but I have a have already returned it

[Daniel0210]

@Gurprit1 
Have you kept your proof of posting?

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t post an image of the Royal Mail tracking or postal receipt.

[Phil123]

Cancelled sky but reinstated after few days 

still getting warning texts about charging despite having rung sky

[Laing1]

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@Phil123 wrote:

Cancelled sky but reinstated after few days 

still getting warning texts about charging despite having rung sky

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@Phil123 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Phil123.

[Tom-W19]

Hi @Phil123 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Anvar]

I have cancelled sky tv service and they suuposed to send me prepaid box so that I can send back the aky box equipment. It never arrived and today I received an sms that if I dont return the equipment I'll need to pay oenalty. But I never received return box

[Daniel0210]

@Anvar 

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[Gilb80]

Hi, I've returned the items but sky keep sending messages to return items how do I stop the messages or send proof of postage to

[Deryck1]

They send an address label with the packaging so that helps immensely 

[lettice]

@Gilb80 

The Community Sky escalations team can help you with this and stop those messages.
Have your proof of posting ready

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Anvar an invite to chat.

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks