Returning Sky Q equipment after payment has been taken

[PeterMOR]

I forgot to return the Sky Q equipment after cancelling my Sky tv subscription, and Sky have now taken payment for the cost of the equipment. Can I still return the equipment and get a refund?

Thanks

[Daniel0210 · Accepted solution]

@PeterMOR 

Yes. Keep the proof of posting indefinitely.

Unipart are the company that deal with returns and are taking more than 2 weeks to process equipment at their warehouse. 

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.