Discussion topic: Returning Sky Q equipment after payment has been taken

This message was authored by: PeterMOR · ‎01 Jul 2024

I forgot to return the Sky Q equipment after cancelling my Sky tv subscription, and Sky have now taken payment for the cost of the equipment. Can I still return the equipment and get a refund?

Thanks

This message was authored by: Daniel0210 · ‎01 Jul 2024

@PeterMOR

Yes. Keep the proof of posting indefinitely.

Unipart are the company that deal with returns and are taking more than 2 weeks to process equipment at their warehouse.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by: Daniel0210 · ‎01 Jul 2024

@PeterMOR

Yes. Keep the proof of posting indefinitely.

Unipart are the company that deal with returns and are taking more than 2 weeks to process equipment at their warehouse.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Returning Sky Q equipment after payment has been taken

Returning Sky Q equipment after payment has been taken

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