Discussion topic: Return

This message was authored by: Chlo2023 · ‎04 Apr 2023

Hello,

I have recently had a new sky box fitted and was informed to send the old one back. We sent the old one back using the box provided by sky, however I have received a message saying if I do not receive it, I will get charged. Please can you confirm receipt of the old box.

This message was authored by: Daniel0210 · ‎04 Apr 2023

@Chlo2023 wrote:

I have recently had a new sky box fitted and was informed to send the old one back.

@Chlo2023
We’re customers on here. This is predominantly a customer helps customer based forum and you aren’t addressing Sky Customer Services. As you've had a new box did the DPD driver not do a box swop on your doorstep? Secondly did you keep your proof of posting for the return?

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Return

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