03 Apr 2023 11:02 PM
Hi, I recently purchased to sky q boxes. The mini version one downstairs works perfectly fine. However, when trying to set up another upstairs, whenever I turn the sky box on my TV plays up and turns off when I am lucky enough to get it turned on. If I choose to turn over the channel or try to go on YouTube, the TV power light starts flashing and turns everything off. Is it my TV or is it the sky q mini box? Many thanks
03 Apr 2023 11:37 PM
Posted by a Superuser, not a Sky employee. Find out moreWhat model TV?
04 Apr 2023 07:25 AM
Posted by a Superuser, not a Sky employee. Find out more@Fannygash68Does your TV work normally if you unplug the Sky box HDMI lead.
04 Apr 2023 09:01 AM
Posted by a Superuser, not a Sky employee. Find out more@Fannygash68 You say "purchased" but I assume you got these from Sky, in which case you have loaned them. If you "purchased" them from another source then you have received stolen goods.
04 Apr 2023 09:48 AM
Hi, it's a bush TV and both boxes sky q mini boxes were purchased from sky
04 Apr 2023 09:49 AM
These boxes were purchased from sky
04 Apr 2023 09:58 AM
Posted by a Superuser, not a Sky employee. Find out more
@Fannygash68 wrote:These boxes were purchased from sky
Just to be clear, you didn't purchase them, they are loaned - Sky own them & they have to be returned if you cancel your contract. The 'fee' you paid is an admin charge
04 Apr 2023 12:20 PM
Posted by a Superuser, not a Sky employee. Find out more
@Fannygash68 wrote:Hi, it's a bush TV and both boxes sky q mini boxes were purchased from sky
Bush is the manufacturer. Which model specifically? Can make a difference to these kinds of issues.
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