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[Chlo2023]

Hello,

I have recently had a new sky box fitted and was informed to send the old one back. We sent the old one back using the box provided by sky, however I have received a message saying if I do not receive it, I will get charged. Please can you confirm receipt of the old box.

[Daniel0210]

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@Chlo2023 wrote:

I have recently had a new sky box fitted and was informed to send the old one back. 

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@Chlo2023 
We’re customers on here. This is predominantly a customer helps customer based forum and you aren’t addressing Sky Customer Services. As you've had a new box did the DPD driver not do a box swop on your doorstep? Secondly did you keep your proof of posting for the return?