0

Discussion topic: Return

Reply
This message was authored by Joa2 This message was authored by: Joa2

Return

Hello I want sent a return box for my mini box and I returned it straight away, and you are still asking for it to be returned.

but it's been sent back already 

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Return

Posted by a Superuser, not a Sky employee. Find out more

@Joa2 
Have you kept your proof of posting?

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Joa2
Topic Author
This message was authored by Joa2 This message was authored by: Joa2

Re: Return

Returned my box but you are still messaging me 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Return

Posted by a Superuser, not a Sky employee. Find out more

@Joa2 
You’re talking to fellow customers here not Sky Customer Services.

 

Please read and answer the first reply. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Joa2
Topic Author
This message was authored by Joa2 This message was authored by: Joa2

Re: Return

I will look for reciept 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion