i have just moved home and my Sky Q box has been lost how do i get a replacement

[Gmac]

i have just moved home and my Sky Q box has been lost how do i get a replacement

[Laing1 · Accepted solution]

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@Gmac wrote:

i have just moved home and my Sky Q box has been lost how do i get a replacement

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@Gmac you will need to speak to Sky but they will probably charge you for a replacement box I have escalated this to sky i need to wait for 10 minutes before I send it through to Sky 

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Gmac]

thats fine i have no problem paying for it i just cant seem to find a number to call to order it 

[TimmyBGood]

@Gmac 

Remember if that's a main Q box you're also going to need a new Viewing Card, and you'll need to check with whoever you speak with that they've ordered this.

Also, make sure they have your new address...

[Laing1]

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@Gmac wrote:

thats fine i have no problem paying for it i just cant seem to find a number to call to order it 

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@Gmac II have escalated this so hopefully Sky will contact you on here 

[TimmyBGood]

@Gmac 

Oh, and if the new address hasn't had Q before, you're going to need a Home Move booking.

[Lisa-P1987]

Hi there, thanks for the escalation. Unfortunately this is not one we would be able to support as it will likely require a payment which our team cannot sort. 

The best thing to do is to begin the home move process, in which a box can be 

https://www.sky.com/help/home/sky-tv/sky-tv-q/setting-up-sky-q/set-up-sky-q-box/articles/setting-up-... 

If you follow this link above to the end and then pick the "no I still need help" option, it'll present you with contact info.  The team can arrange the box, and card and engineer if needed.