Discussion topic: Sky q boxes
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Message posted on 15 Dec 2023 10:35 AM
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Sky q boxes
Hi all want to have 2 sky q boxes engineer just been out and said it can't be done has we only have 1 broadband my question is that I live in granny flat and we both have separate WiFi and passwords but thu the same virgin broadband will this work
Thks
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Message posted on 15 Dec 2023 10:45 AM
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Re: Sky q boxes
It is one subscription per postal address so unless your granny flat has a separate address (as recognised by the post office) it's not possible to have a separate account.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 15 Dec 2023 10:47 AM
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Re: Sky q boxes
@ShaunLive wrote:
Hi all want to have 2 sky q boxes engineer just been out and said it can't be done has we only have 1 broadband my question is that I live in granny flat and we both have separate WiFi and passwords but thu the same virgin broadband will this work
Thks
Hi @ShaunLive
Afaid you cannot have multiple accounts at the same account address.
Two accounts on same WiFi with Q wouldn't be practical.
Message posted on 15 Dec 2023 10:47 AM
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Re: Sky q boxes
@Daniel0210 wrote:It is one subscription per postal address so unless your granny flat has a separate address (as recognised by the post office) it's not possible to have a separate account.
Even if there's officially 2 addresses there's the other issue about sharing broadband... (2 Q's won't co-exist on the same network)
There are ways to segregate them but would be beyond a standard install and most people's technical ability.
Message posted on 15 Dec 2023 10:47 AM
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Re: Sky q boxes
They have gave me the 2 boxes the problem is the Internet
Message posted on 15 Dec 2023 10:48 AM
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Re: Sky q boxes
@ShaunLive wrote:
Hi all want to have 2 sky q boxes engineer just been out and said it can't be done has we only have 1 broadband my question is that I live in granny flat and we both have separate WiFi and passwords but thu the same virgin broadband will this work
Thks
HI @ShaunLive
in addition to @Daniel0210 says about accounts
The engineer is correct regarding 2 main boxes - they are not designed to work with a single internet connection (irrespective of separate wifi)
Message posted on 15 Dec 2023 10:49 AM
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Re: Sky q boxes
@ShaunLive wrote:They have gave me the 2 boxes the problem is the Internet
The simplest way is to get another Internet connection installed. Not particularly cheap mind.
Purchasing network equipment and configuring VLAN's may be a step too far...
Message posted on 15 Dec 2023 10:51 AM
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Re: Sky q boxes
@ShaunLive wrote:
They have gave me the 2 boxes the problem is the Internet
hi @ShaunLive
Is that a main box & a mini box ?
If that is the case the 2 boxes need to be on the same internal network
Message posted on 15 Dec 2023 11:02 AM
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Re: Sky q boxes
- 2 main boxs
Message posted on 15 Dec 2023 11:22 AM
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Re: Sky q boxes
@ShaunLive wrote:
- 2 main boxs
...which can't be on the same network
Message posted on 15 Dec 2023 11:44 AM - last edited: 15 Dec 2023 11:45 AM
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Re: Sky q boxes
can you get a separate mobile based internet connection?
(I think you missed a third "f" off your username by the way 😉)
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