Return

[Mel16]

Morning 

I have had a txt to remind me to return my multi room boxes, or I will get charged, these was returned on 5th June, I have had a email of sky saying the items are on its way back to us.so why am I getting txt to say return them or you will get charged. I have got the receipt from the post office for the returns .

[GD1]

@Mel16  You're not addressing Sky customer services via the forum.  To get you some help I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Greenfingers001]

Thanks for escalating this. We’ve sent an invite to chat.

[Lisa-P1987]

Thanks for chatting to us. Unfortunately, there was no response to our chat invite in 48 hours. Your chat has been closed now.

Our team are currently unavailable till Wednesday 21st June. We will be able to help you upon our return if needed. 

[Daniel0210]

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@Mel16 wrote:

these was returned on 5th June, 

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@Mel16 

We understand returns are taking at least 2 weeks to be processed so you're still within that time period. If you don't want to engage in the chat process you'll have to call Sky I'm afraid.