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Discussion topic: Return items

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Message posted on ‎28 Apr 2025 06:14 PM

Return items

I have downgraded my sky TV package and have to return equipment any body tell me why.
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This message was authored by: Laing1

Message posted on ‎28 Apr 2025 06:16 PM

Re: Return items

Posted by a Superuser, not a Sky employee. Find out more
@gerryhall wrote:
I have downgraded my sky TV package and have to return equipment any body tell me why.

@gerryhall because all the Sky Q equipment is only loaned to you and is owned by Sky so needs to be returned when you cancel 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: gerryhall

Message posted on ‎28 Apr 2025 06:19 PM

Re: Return items

I have not cancelled just cancelled sky sports

 

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This message was authored by: Laing1

Message posted on ‎28 Apr 2025 06:27 PM

Re: Return items

Posted by a Superuser, not a Sky employee. Find out more
@gerryhall wrote:

I have not cancelled just cancelled sky sports

 

@gerryhall so what are Sky requesting you send back then ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: gerryhall

Message posted on ‎28 Apr 2025 06:32 PM

Re: Return items

Haven't got a clue they just sent me a returns package

 

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Message posted on ‎28 Apr 2025 06:35 PM

Re: Return items

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@gerryhall  Do you have multi room which you may have cancelled


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Message posted on ‎28 Apr 2025 06:42 PM

Re: Return items

Posted by a Superuser, not a Sky employee. Find out more

@gerryhall 

During discussions did you at any point speak about cancelling in full as that may have generated the packaging being sent out? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
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Message posted on ‎28 Apr 2025 06:46 PM

Re: Return items

Yep have that and not cancelled. Is that the same sa multi screen.

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Message posted on ‎28 Apr 2025 06:47 PM

Re: Return items

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@gerryhall 

Yes. Sky Q has Multiscreen and Sky+ has Multiroom. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: caesarome

Message posted on ‎28 Apr 2025 07:24 PM

Re: Return items

Posted by a Superuser, not a Sky employee. Find out more
@gerryhall wrote:
I have downgraded my sky TV package

If you are still a Sky Q customer then you shouldn't have to return the equipment unless you have cancelled so what is it you did on your account, did you cancel something like sports and/or movies ?

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Message posted on ‎28 Apr 2025 07:27 PM

Re: Return items

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Hi @gerryhall   For your own peace of mind, I would clarify it with Sky.

Welcome to the Sky Community Forum

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