0

Discussion topic: Return items

Reply
Avatar for gerryhall
Level 1 icon
What's this?
This message was authored by: gerryhall

Message posted on ‎28 Apr 2025 06:14 PM

Return items

I have downgraded my sky TV package and have to return equipment any body tell me why.
Report post
Post 1 of 11
564 Views
0 Likes
Reply
Reply

All Replies

Confetti Ring
Avatar for Laing1
Level 16 icon
What's this?
Superuser
This message was authored by: Laing1

Message posted on ‎28 Apr 2025 06:16 PM

Re: Return items

Posted by a Superuser, not a Sky employee. Find out more
@gerryhall wrote:
I have downgraded my sky TV package and have to return equipment any body tell me why.

@gerryhall because all the Sky Q equipment is only loaned to you and is owned by Sky so needs to be returned when you cancel 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Report post
Post 2 of 11
561 Views
0 Likes
Reply
Avatar for gerryhall
Level 1 icon
What's this?
Topic Author
This message was authored by: gerryhall

Message posted on ‎28 Apr 2025 06:19 PM

Re: Return items

I have not cancelled just cancelled sky sports

 

Report post
Post 3 of 11
558 Views
0 Likes
Reply
Confetti Ring
Avatar for Laing1
Level 16 icon
What's this?
Superuser
This message was authored by: Laing1

Message posted on ‎28 Apr 2025 06:27 PM

Re: Return items

Posted by a Superuser, not a Sky employee. Find out more
@gerryhall wrote:

I have not cancelled just cancelled sky sports

 

@gerryhall so what are Sky requesting you send back then ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Report post
Post 4 of 11
547 Views
0 Likes
Reply
Avatar for gerryhall
Level 1 icon
What's this?
Topic Author
This message was authored by: gerryhall

Message posted on ‎28 Apr 2025 06:32 PM

Re: Return items

Haven't got a clue they just sent me a returns package

 

Report post
Post 5 of 11
544 Views
0 Likes
Reply
Confetti Ring
Avatar for SKY1992bf
Level 16 icon
What's this?
Superuser
This message was authored by: SKY1992bf

Message posted on ‎28 Apr 2025 06:35 PM

Re: Return items

Posted by a Superuser, not a Sky employee. Find out more

@gerryhall  Do you have multi room which you may have cancelled


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 6 of 11
540 Views
0 Likes
Reply
Confetti Ring
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎28 Apr 2025 06:42 PM

Re: Return items

Posted by a Superuser, not a Sky employee. Find out more

@gerryhall 

During discussions did you at any point speak about cancelling in full as that may have generated the packaging being sent out? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 7 of 11
535 Views
0 Likes
Reply
Avatar for gerryhall
Level 1 icon
What's this?
Topic Author
This message was authored by: gerryhall

Message posted on ‎28 Apr 2025 06:46 PM

Re: Return items

Yep have that and not cancelled. Is that the same sa multi screen.

Report post
Post 8 of 11
530 Views
0 Likes
Reply
Confetti Ring
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎28 Apr 2025 06:47 PM

Re: Return items

Posted by a Superuser, not a Sky employee. Find out more

@gerryhall 

Yes. Sky Q has Multiscreen and Sky+ has Multiroom. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 9 of 11
528 Views
0 Likes
Reply
Confetti Ring
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎28 Apr 2025 07:24 PM

Re: Return items

Posted by a Superuser, not a Sky employee. Find out more
@gerryhall wrote:
I have downgraded my sky TV package

If you are still a Sky Q customer then you shouldn't have to return the equipment unless you have cancelled so what is it you did on your account, did you cancel something like sports and/or movies ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 10 of 11
512 Views
0 Likes
Reply
Confetti Ring
Avatar for MightyQuinn
Level 13 icon
What's this?
Superuser
This message was authored by: MightyQuinn

Message posted on ‎28 Apr 2025 07:27 PM

Re: Return items

Posted by a Superuser, not a Sky employee. Find out more

Hi @gerryhall   For your own peace of mind, I would clarify it with Sky.

Welcome to the Sky Community Forum

Report post
Post 11 of 11
510 Views
0 Likes
Reply
Reply