Replacement viewing card

[Kaminiben]

Good morning, Our viewing card was in the old sky Q box which we returned. Is it possible for you to send the new one so we can add it in the new sky Q box which we received? Thank you. Regards, Kaminiben

[MightyQuinn]

Hi @Kaminiben   I'm afraid that you will have to contact Sky. This is not Sky customer services. Please see Welcome below.

[Daniel0210]

@Kaminiben 

You aren't the first to do this and certainly won't be the last.

This isn't something the Community Messaging Team can help with so as indicated by @MightyQuinn you'll need to call Sky to order a replacement viewing card. Saying nothing when the automation (bot) kicks in sometimes gets you to an agent.