Discussion topic: Replacement Sky Q box

This message was authored by: Bonzo60 · ‎17 Nov 2024

I had a house clearance & my Sky Q box was removed. I contacted Sky and paid for a replacement. I was told it would be a few days before I got a new box. It has now been 11 days. I have contacted Sky & was told it had been despatched & was with the courier. How long does it usually take to be delivered?

This message was authored by: Daniel0210 · ‎17 Nov 2024

@Bonzo60

Do you still have your viewing card? If not you'll need to arrange for another one to be sent out and there may be a further charge.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

View this Answer within the discussion

This message was authored by: MightyQuinn · ‎17 Nov 2024

Hi @Bonzo60 Next working day, 2 at the most.

This message was authored by: Daniel0210 · ‎17 Nov 2024

@Bonzo60

Do you still have your viewing card? If not you'll need to arrange for another one to be sent out and there may be a further charge.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Bonzo60 · ‎18 Nov 2024

Thanks I'm still waiting! Unfortunately the card was still in the Sky Q box but when i originally told them they said a new card would be sent as well. Here's hoping!!!

Discussion topic: Replacement Sky Q box

Replacement Sky Q box

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