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Discussion topic: Sky Q booster NOT entitled unless using sky broadband !

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This message was authored by OW07 This message was authored by: OW07

Sky Q booster NOT entitled unless using sky broadband !

Hi. 
We have had sky for some 24 years. We  have three mini boxes and recently moved one from a bedroom to a playroom further away from the main Q box. The playroom box will not connect and numerous attempts result in the same message saying a booster would be needed. 
So my wife just called sky (she's the account holder) to firstly take up a new contract as our present contract is ending shortly and we had a renewal offer favourably cheaper than present. 
After telling sky about the need for a booster she was told we can't have one as we are not getting broadband via sky and must get our internet provider to supply a Wi-Fi booster. 
is that correct as I thought it required a specific sky booster for the sky mini box?

 


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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Sky Q booster NOT entitled unless using sky broadband !

Posted by a Superuser, not a Sky employee. Find out more

@OW07 

Sky will supply (loan) Q wireless boosters to users of non-Sky broadband where this seems likely to solve a Q television problem.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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