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Message posted on ‎20 Jun 2023 09:38 PM

Repeated ‘technical issues with channel’ messages and poor recordings- now we have a blank screen on

Sky staff on-line?

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Message posted on ‎20 Jun 2023 09:42 PM

Re: Repeated ‘technical issues with channel’ messages and poor recordings- now we have a blank scree

Posted by a Superuser, not a Sky employee. Find out more

Not here. It's a customer Community.

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Message posted on ‎20 Jun 2023 09:42 PM

Re: Repeated ‘technical issues with channel’ messages and poor recordings- now we have a blank scree

Posted by a Superuser, not a Sky employee. Find out more

Not here. It's a customer Community.

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Message posted on ‎20 Jun 2023 09:43 PM

Re: Repeated ‘technical issues with channel’ messages and poor recordings- now we have a blank scree

So the automated voice vwqs a lie then - we have sky staff on the forum ... **bleep**

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Message posted on ‎20 Jun 2023 09:43 PM

Re: Repeated ‘technical issues with channel’ messages and poor recordings- now we have a blank scree

How do you get hold of a human at sky technical support ?

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Message posted on ‎20 Jun 2023 09:45 PM

Re: Repeated ‘technical issues with channel’ messages and poor recordings- now we have a blank scree

Posted by a Superuser, not a Sky employee. Find out more

It is true to a point, there are Sky staff on here at certain times of the day as they can help with account related issues but not with hardware issues with a Sky+ box.

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Message posted on ‎20 Jun 2023 09:45 PM

Re: Repeated ‘technical issues with channel’ messages and poor recordings- now we have a blank scree

Posted by a Superuser, not a Sky employee. Find out more

Employees monitor and moderate posts, but don't normally respond to them.

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Message posted on ‎20 Jun 2023 09:48 PM

Re: Repeated ‘technical issues with channel’ messages and poor recordings- now we have a blank scree

Posted by a Superuser, not a Sky employee. Find out more

@John+DF can you tell us more about the problem you're having? Just to confirm it's Sky+ you have? What technical error message are you seeing? What's happening with recordings?

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Message posted on ‎20 Jun 2023 09:48 PM - last edited: ‎20 Jun 2023 09:54 PM

Re: Repeated ‘technical issues with channel’ messages and poor recordings- now we have a blank scree

Posted by a Superuser, not a Sky employee. Find out more

@John+DF  Have you tried working through this guide?    https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎20 Jun 2023 09:51 PM

Re: Repeated ‘technical issues with channel’ messages and poor recordings- now we have a blank scree

Software issue with recordings ... freezing playback ... black screens on channels ... ove and over despite 30 second reboot which sort the problem for maybe a day .. have a Sky Q box 33B063 with software that matches according to the tables online

 

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Message posted on ‎20 Jun 2023 09:51 PM

Re: Repeated ‘technical issues with channel’ messages and poor recordings- now we have a blank scree

Ye subs tried working though all the guides - at best a temporary fix

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Message posted on ‎20 Jun 2023 09:53 PM

Re: Repeated ‘technical issues with channel’ messages and poor recordings- now we have a blank scree

Posted by a Superuser, not a Sky employee. Find out more
@John+DF wrote:

have a Sky Q box 33B063 

 

In that case I have moved your posts here to the Sky Q forum for you.

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