Repeated ‘technical issues with channel’ messages and poor recordings- now we have a blank screen on

[John+DF]

Sky staff on-line?

[Mark39 · Accepted solution]

Not here. It's a customer Community.

[John+DF]

So the automated voice vwqs a lie then - we have sky staff on the forum ... **bleep**

[John+DF]

How do you get hold of a human at sky technical support ?

[caesarome]

It is true to a point, there are Sky staff on here at certain times of the day as they can help with account related issues but not with hardware issues with a Sky+ box.

[Mark39]

Employees monitor and moderate posts, but don't normally respond to them.

[Mark39]

@John+DF can you tell us more about the problem you're having? Just to confirm it's Sky+ you have? What technical error message are you seeing? What's happening with recordings?

[GD1]

@John+DF  Have you tried working through this guide?    https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel

[John+DF]

Software issue with recordings ... freezing playback ... black screens on channels ... ove and over despite 30 second reboot which sort the problem for maybe a day .. have a Sky Q box 33B063 with software that matches according to the tables online

[John+DF]

Ye subs tried working though all the guides - at best a temporary fix

[caesarome]

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@John+DF wrote:

have a Sky Q box 33B063 

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In that case I have moved your posts here to the Sky Q forum for you.