Need a new remote control as the volume button has stopped working

[Humptydumpty2]

A new Sky remote control is required asap

[Keeley7714]

Could I please find out how to order a new sky q remote as ours has stopped working 

[Angel_Aka]

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@Keeley7714 wrote:

Could I please find out how to order a new sky q remote as ours has stopped working 

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You can purchase a new one from various supermarkets, Amazon and Argos. Or, follow the instructions on here and Sky should send you a free replacement:

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment 

[Me134]

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@Humptydumpty2 wrote:

A new Sky remote control is required asap

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If you need it quickly your local Asda (others as well) usually stock them.

Before you do, try repairing with the box but do replace the batteries first.

https://www.sky.com/help/articles/sky-q-remote-help

[Daniel0210]

@Humptydumpty2 @Keeley7714 
Meanwhile, if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?