Remote won't connect

[Jay+kay]

Hi my sky box stopped recording. So I did what the sky website instructed and re set my hard drive and now I can't get my remote to connect to the sky box. I have tried the press 7and 9 then press 1 and 3 but it still doesn't work??

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the colourful bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.