Remote not working

[AV11]

Hi, my 5 yo.. dropped(launched)the SkyQ Bluetooth remote. It fell apart into its component parts. Once rebuil it all worked apart from the volume and on/off control. After reading online I thought it would be a good idea to try and re-teach it to the TV (Samsung). I held the 7&9 buttons and when attempting to re-teach by holding 1&3 it just doesn't do anything. Now nothing works at all....I have turned the power off to the TV and Sky box but I can't re-teach the remote whatsoever. No menus or anything at all. Any suggestions greatfully recieved. 
Cheers. 

[oldfella · Accepted solution]

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@AV11 wrote:

Hi, my 5 yo.. dropped(launched)the SkyQ Bluetooth remote. It fell apart into its component parts. Once rebuil it all worked apart from the volume and on/off control. After reading online I thought it would be a good idea to try and re-teach it to the TV (Samsung). I held the 7&9 buttons and when attempting to re-teach by holding 1&3 it just doesn't do anything. Now nothing works at all....I have turned the power off to the TV and Sky box but I can't re-teach the remote whatsoever. No menus or anything at all. Any suggestions greatfully recieved. 
Cheers. 

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Hi @AV11 

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?