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Discussion topic: Remote issue

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This message was authored by: Danielle+Fohe

Message posted on ‎04 May 2023 08:04 PM

Remote issue

My remote control is not working
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎04 May 2023 08:05 PM

Re: Remote issue

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@Danielle+Fohe 

You'll have to provide some more info. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Danielle+Fohe

Message posted on ‎04 May 2023 08:07 PM

Re: Remote issue

The buttons are  not responding when I press my remote

 

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This message was authored by: Daniel0210

Message posted on ‎04 May 2023 08:09 PM

Re: Remote issue

Posted by a Superuser, not a Sky employee. Find out more

@Danielle+Fohe 

Okay. If your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (this is not available for ROI customers).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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