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Discussion topic: Remote control

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Avatar for Sky1232
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This message was authored by: Sky1232

Message posted on ‎26 Nov 2025 10:12 PM

Remote control

Hello, how do i get a new remote control, mine had just dropped on the floor and gone to peices and no longer working
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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎26 Nov 2025 10:22 PM

Re: Remote control

Posted by a Superuser, not a Sky employee. Find out more

@Sky1232 

There is a form to fill out here for this:

 

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

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If someone has helped you then please click on the LIKES button in their post.
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This message was authored by: Daniel0210

Message posted on ‎27 Nov 2025 05:10 AM

Re: Remote control

Posted by a Superuser, not a Sky employee. Find out more

@Sky1232 
It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
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