Remote control

[Kevin206]

My remote control won't work , I've replaced the batteries but it still won't work.

[Kevin206]

Remote control

[Daniel0210]

@Kevin206 
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

[Anonymous]

@Kevin206 Try the troubleshooter here:

https://www.sky.com/help/articles/sky-q-remote-help

If that doesn't work you may need to order a replacement from Amazon.

[Kevin206]

Remote control won't work, replaced batteries but still is not working .

can I get a replacement?

[Daniel0210]

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@Anonymous wrote:
If that doesn't work you may need to order a replacement from Amazon.

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@Anonymous 

No need. Sky will replace. 

[Daniel0210]

@Kevin206 

Please read my earlier reply. 

[Anonymous]

@Daniel0210 I forgot Sky did that for free with Q.