@Gemc82 wrote:
Both my remotes seem to have frozen. Zero life from them and doing nothing. Unable to reset them by holding 1 and 3 together. Help
Hi @Gemc82
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.
Failing this
Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
